Plan and billing

Open Plan & billing in the sidebar, under Workspace. The page shows your plan, the price calculator, your billing details and your invoices. Billing is per team. Select the correct team before you change anything.

Who can do what

Free trial

A new account gets a 7-day free trial. The trial includes every check type on 5 monitors, from every minute. We never charge you automatically during the trial. Choose a plan before the trial ends to keep monitoring without a gap.

Free plan

The Free plan is never billed. It includes:

• 3 monitors, checked every 5 minutes from one region.
• Every check type and every alert channel.
• 1 status page and 30 days of history.

30-second checks and checks from every region are not part of the Free plan. The team owner needs a verified email address, and one person can hold the Free plan for one team. When the trial ends without a paid plan, a team that holds the Free plan continues on it. If the team has more than 3 monitors, the 3 oldest active monitors run. Pause monitors to choose which ones run.

Prices

You pay per monitor. The billing page calls this a "monitored site". Prices are in euro per month and exclude VAT. The standard price grows in bands:

For example, 25 monitors cost €40.00 per month. Some teams have a partner rate. The price calculator always shows the price for your team. For more than 500 monitors, contact us for a quote.

Buy a plan

1. Open Plan & billing.
2. Fill in your billing details: legal name, address, country and, if you have one, your VAT ID.
3. In the price calculator, set the number of monitors.
4. Choose a term: Monthly, 6 months or 12 months.
5. Check the total, then click Continue to Mollie.
6. Pay on the Mollie page.

Access starts when we confirm the payment with Mollie. Returning from the payment page is not enough. If the plan still shows as pending, refresh the page after a minute.

Terms and payment methods

• Monthly renews automatically until you cancel it. It needs a card. The card is saved as a mandate for the next payments.
• 6 months and 12 months are one payment each. They do not renew. You can pay with card, iDEAL or bank transfer. A longer term costs the same per month as the monthly plan.
• You can pay for a new prepaid term before the current one ends. The new period starts when the current one ends.

Change the number of monitors

On a monthly plan, set the new number in the price calculator and click Schedule plan change. The change applies after the next successful monthly payment. A lower number must still cover all monitors that you have now. Delete monitors first if necessary.

You cannot change the number of monitors of a prepaid term. Buy a new term instead.

Cancel or restart

Click Cancel renewal at period end to stop the monthly plan. Monitoring keeps running until the paid-until date. Click Restart billing to continue a canceled monthly plan.

When a team has no active plan and does not hold the Free plan, monitoring stops and the app opens the plan page. Your monitors and history stay. Pay to start monitoring again.

VAT

• We check a VAT ID with the EU VIES service.
• A verified VAT ID from an EU country other than the Netherlands gets 0% VAT (reverse charge).
• In all other cases we charge 21% Dutch VAT. This includes the case where VIES is not available.
• If VIES rejects your VAT ID, you cannot continue to checkout. Check the number and the country prefix (Greece uses EL).

Self-service checkout is available for billing addresses in the EU.

Invoices and credit notes

Every confirmed payment gets a numbered invoice. Every refund or chargeback gets a credit note. We email them to the team owner.

To download them, click Invoices at the top of Plan & billing. The Invoices and receipts panel lists every payment. Older payments without billing details show a payment receipt instead of an invoice.

A refund or chargeback suspends the plan. Contact support to solve it. Do not start a second checkout.