Version 2026-11-14
By accessing or using UptimeVanguard ("Service"), operated via uptimevanguard.com and app.uptimevanguard.com, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.
The Service is operated by:
UptimeVanguard, eenmanszaak (sole proprietorship)
De Ambacht 4, 4681 CV Nieuw-Vossemeer
The Netherlands
Chamber of Commerce (KvK) no.: 42017143, branch no. 000065206312
VAT ID: NL005434561B13
For questions about these Terms, contact us at [email protected].
Data Processing Agreement. When you use the Service, you may enter personal data into it, for example team members, alert recipients, status page subscribers, or personal data in monitored targets and check results. For that data, you, or the organization you represent, are the controller and we are its processor. The Data Processing Agreement (version 2026-11-13), including its product annex for UptimeVanguard, forms part of these Terms and is incorporated by reference. It applies from the moment you accept these Terms (version 2026-11-14), including during the free trial and on the Free plan. For personal data we process on your behalf, it prevails over these Terms.
UptimeVanguard is a Software-as-a-Service (SaaS) platform that monitors the availability and performance of websites and online services. Features include:
Which check types, check intervals, monitoring regions and alert channels you can use depends on your plan: the free trial and the Free plan (section 4) or a paid plan (section 5).
The Service is for businesses and consumers. A consumer is a natural person who uses the Service for purposes outside their trade, business, craft or profession. To use the Service, you must create an account with a valid email address and a name for your team or organization. If you use the Service for an organization, you accept these Terms and the Data Processing Agreement on behalf of that organization, and you confirm that you may bind it. You are responsible for:
You must be at least 18 years old or the age of legal majority in your jurisdiction to use the Service.
Free trial. New accounts receive a 7-day free trial. The trial starts when you verify your email address, not when you sign up. No payment information is required to start a trial.
The trial covers every check type on up to 5 sites, with checks every minute from one monitoring region. 30-second checks and monitoring from all regions are paid features and are not part of the trial.
Free plan. The Free plan is never billed. It covers 3 sites, checked every 5 minutes from one monitoring region, with every check type, every alert channel, one status page and 30 days of history. 30-second checks are not part of the Free plan. To hold the Free plan, the team owner needs a verified, permanent email address. An owner can hold the Free plan for one team. The Free plan may be closed to new teams when it is full.
After the trial. If your team holds the Free plan, monitoring continues on the Free plan when the trial ends, unless you subscribe to a paid plan. If the team has more than 3 sites, its 3 oldest active sites are monitored; you can pause sites to choose which ones run. If your team does not hold the Free plan, monitoring is paused when the trial ends until you subscribe to a paid plan.
Data after monitoring stops. When monitoring stops because a trial or a subscription ended and the team does not hold the Free plan, your monitors, their history, your alert channels and your status pages are deleted 30 days later; we email you 7 days before. Monitoring that starts again before then, for example after you subscribe, stops this deletion.
More sites, 30-second checks, all monitoring regions and the other features of the Service that the trial and the Free plan do not cover require a paid subscription. You can pay monthly, which renews automatically until you cancel it, or pay in advance for a term of 6 or 12 months, which does not renew.
Payments are processed by Mollie B.V.. By subscribing, you also agree to Mollie's Terms of Service. We do not store your full payment card details on our servers.
Prices are listed on our website and may change with 30 days' notice. Price changes will not affect your current billing period.
You may cancel your subscription at any time from your account settings. Upon cancellation:
Canceling stops the renewal at the end of the paid period. Except for a consumer's right of withdrawal (section 7), fees already paid are not refunded, also not for partial billing periods or when you cancel after we announce a new sub-processor. If you believe you were charged in error, contact us at [email protected] and we will review your case.
This section applies only if you are a consumer. Business customers have no right of withdrawal.
Right of withdrawal. You may withdraw from a paid subscription within 14 days without giving a reason. The withdrawal period starts on the day the contract is concluded, which is the day of your first payment for that subscription.
How to withdraw. Send us a clear statement of your decision by email to [email protected] before the withdrawal period ends. You may use the model withdrawal form below, but you do not have to. We confirm receipt of your withdrawal by email without delay.
Start of the service during the withdrawal period. At checkout, you can explicitly ask us to start the service right away, during the withdrawal period. If you then withdraw, you pay a proportional amount for the days the service was available to you until you told us that you withdraw, compared with the full paid period. We refund the rest of the amount paid within 14 days of the day we receive your withdrawal. We use the same payment method you used for the original payment, unless you expressly agree to another method. You do not pay any fee for the refund.
Cancellation after the withdrawal period. After the withdrawal period, you can cancel at any time as described in section 6. Canceling stops the renewal at the end of the paid period.
Model withdrawal form (complete and return this form only if you want to withdraw from the contract):
To: UptimeVanguard, De Ambacht 4, 4681 CV Nieuw-Vossemeer, [email protected]
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: UptimeVanguard subscription for team …
Ordered on (*)/received on (*): …
Name of consumer(s): …
Address of consumer(s): …
Email address of the account: …
Signature of consumer(s) (only if this form is notified on paper): …
Date: …
(*) Delete as appropriate.
You agree not to use the Service to:
We reserve the right to suspend or terminate accounts that violate these terms, with or without notice.
We strive to provide reliable, continuous monitoring. However, the Service is provided on a "best effort" basis. We do not guarantee:
We may perform scheduled maintenance with reasonable advance notice. Unscheduled downtime may occur due to circumstances beyond our control.
You may request deletion of your account at any time by contacting us at [email protected] or through your account settings. Upon deletion:
We keep invoices and other accounting records for as long as Dutch tax law requires, as described in our Privacy Policy.
The Service, including its design, code, logos, and documentation, is the property of UptimeVanguard and is protected by intellectual property laws. You may not copy, modify, or reverse-engineer any part of the Service.
You retain ownership of all data you submit to the Service (URLs, configuration, etc.).
To the extent permitted by law:
This does not apply to damage caused by our intent or gross negligence (opzet of bewuste roekeloosheid), and it does not limit a data subject's claim under Article 82 GDPR.
The Service integrates with or relies on the following third-party services:
Annex C of the Data Processing Agreement lists what each of them processes and where. Our website and our public sign-in, sign-up, forgotten-password, help, tools and legal pages load the advertising pixel of X Corp. (United States) only when you accept it in the cookie banner; our Privacy Policy describes what X receives. X Corp. is not a sub-processor under the Data Processing Agreement. Services you connect yourself, such as your own Slack workspace or SMS provider account, are subject to their own terms. We are not responsible for third-party service outages or changes.
We may update these Terms from time to time. Material changes will be communicated via email or an in-app notice at least 30 days before they take effect. We record which versions of these Terms and of the Data Processing Agreement you accepted, and when. After a change, you are asked to accept the new version when you next sign in.
These Terms are governed by the laws of the Netherlands. Any disputes arising from these Terms or your use of the Service shall be submitted to the competent courts in the Netherlands.
If you are a consumer, this choice of law does not take away the protection that the mandatory consumer law of your country of residence gives you, and you may also bring a dispute before the competent court of your place of residence.
For questions about these Terms, contact us at:
UptimeVanguard, eenmanszaak (sole proprietorship)
De Ambacht 4, 4681 CV Nieuw-Vossemeer
The Netherlands
Chamber of Commerce (KvK) no.: 42017143, branch no. 000065206312
VAT ID: NL005434561B13
[email protected]
For general support questions, contact [email protected].