UptimeVanguard

Customer support and CRM

Is Gorgias down?

No, Gorgias reports no problems.

Operational

As reported on Gorgias's status page: "All Systems Operational".

Last checked
Source
Gorgias official status page

Incident history

Last 90 days, as reported by Gorgias
Incident Impact Started Duration
Issues with Flows on chat No impact 8 min
Invalid user invite token No impact 16 min
Too many requests error when trying to refresh a tab or login into the helpdesk Major 25 min
Calls are not getting through and and carrier is not able to connect the call. Major 1 h 3 min
Delay in processing of instagram and facebook messages, comments and other events Major 4 h 35 min
Degraded Voice performance No impact 1 h 18 min
Degraded performance on some services Major 3 days
AI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk API Major 3 h 44 min
Mobile app authentication issues resolved Major 19 h 38 min
Issues with log in Critical 53 min
Instagram messages delayed or not appearing in Gorgias No impact 3 days
Ticket assignment notification delivered with delay Major 1 h 8 min
Shopify checkout hijack campaign notice No impact 5 days
Resolved: Loop Returns actions degraded Minor 46 min
Aircall V2 not creating tickets Major 27 h 30 min
Elevated latency in Helpdesk and Ticket Views Minor 1 h 25 min
Increased latency in the ai agent Major 3 h 38 min
Customer sidebar search not working Major 1 h 14 min
Issues with closing tickets Major 46 min
Notifications not playing sound in the browser No impact 1 h 22 min
Help Center creation not working for new Gorgias accounts Minor 36 min
Instagram direct message delayed ingestion Major 4 h 22 min
Voice/SMS functionality degraded due to a Twilio incident Major 55 min
Cloud service provider network incident may affect a subset of Gorgias Customers Major 3 h 39 min
Ticket, order and product search showing outdated results Major 40 min

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About this page

We read Gorgias's public status page every 5 minutes and show what Gorgias reports there. We do not test Gorgias ourselves. If Gorgias reports no problem but your site has trouble, check your own site with our website down checker.

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